Proactive Infrastructure Management. We don't just fix broken computers; we prevent them from breaking. Auctix provides comprehensive management of your entire IT environment—workstations, servers, and networks.

What’s Included:

• 24/7 Remote Monitoring & Repair: We catch glitches before they cause downtime.

• Cybersecurity Defense: Enterprise-grade Endpoint Detection & Response (MDR) to block ransomware and phishing attacks.

• End User Automated Training: Simulated attacks to help users remain aware of ongoing threats. We don’t just check the box on user training, we help educate for a more secure workforce.

• Unlimited Helpdesk: Fast, friendly support for your team when they get stuck. Auto escalation for executives, skip the line and move right to the top.

Optional Services:

• Disaster Recovery: Automated backups that ensure your business can bounce back from any catastrophe in minutes, not days.

• E-mail and File Protection: Our affordable e-mail protection services not only provides a backup of e-mail, it can also protect your most critical data services.

Application Lifecycle & Vendor Management. Your business runs on software, not just hardware. We act as the single point of contact for your critical business applications (ERPs, CRMs, Accounting Suites), bridging the gap between your staff and technical support.

What’s Included:

• Vendor Liaison: We talk to your software vendors (like QuickBooks, Salesforce, or industry-specific ERPs) so you don't have to sit on hold.

• User Identity Management: Secure onboarding and offboarding of employees across all your SaaS platforms (Single Sign-On).

• License Optimization: We audit your subscriptions to ensure you aren't paying for "ghost" seats you don't use.

• App Troubleshooting: Specialized support for the "LOB" (Line of Business) apps that drive your revenue.

Workflow Automation & Custom Connectors. Off-the-shelf software doesn't always fit perfectly. We build the "digital bridges" that connect your disparate systems, eliminating manual data entry and human error.

What’s Included:

• API Integration: Connecting your Website to your CRM, or your CRM to your Accounting software, so data flows automatically.

• Custom Dashboards: Building simple, secure web interfaces (using modern tech like React) to visualize your data or give clients a portal.

• Process Automations: Replacing complex Excel spreadsheets with streamlined, automated workflows.

• Legacy Modernization: Helping you migrate data from old, dusty servers into modern cloud applications.

Enterprise Hardware Sourcing. Your team cannot build the future on consumer-grade hardware. We act as your authorized purchasing agent, leveraging our partnerships with major vendors (like Dell, Lenovo, and Cisco) to get you enterprise-class equipment at competitive rates—without the headache of researching specs yourself. We specialize in network, datacenter, and workstation.

What’s Included:

• Standardization: We define a standard "Auctix Stack" for your company (Standard Laptop, Power User Laptop, etc.) so every employee has a consistent experience.

• "White Glove" Configuration: We don't just ship you a box. We receive the hardware, install all your security software and business apps, and ship it to your employee ready to work the second they open it.

• Asset Tracking: We maintain a real-time inventory of every device in your company, so you know exactly who has what and how old it is.

• Warranty Management: If a device breaks, you don't call the manufacturer. We handle the warranty claim and logistics for you.

In today’s landscape, technology shouldn’t just "work"—it should be a competitive advantage. Our CIO services provide the high-level strategic oversight of a traditional Chief Information Officer without the executive-level salary. We bridge the gap between complex IT infrastructure and your core business goals.

What We Provide

• Strategic IT Roadmap: We don’t just fix what’s broken. We look 12–24 months ahead to align your technology investments with your business scaling goals, ensuring your stack supports where you’re going, not just where you are.

• Infrastructure Optimization: Leveraging expertise in modern cloud directories (like JumpCloud) and integrated business suites (like Zoho), we streamline your workflows to eliminate "digital friction" and technical debt.

• Security & Risk Management: We evaluate your current posture and implement proactive security frameworks—from identity management to disaster recovery—to keep your data and reputation secure.

• Budgeting & Vendor Management: Take the guesswork out of IT spending. We provide predictable budgeting and manage third-party vendors so you can focus on your business, not your service tickets.

• Efficiency Through Automation: Drawing from years of experience in high-stakes live production and technical management, we bring a "zero-failure" mindset to your business processes, automating manual tasks to reclaim your team’s time.

The Goal: Peace of Mind

Whether you are navigating a transition to the cloud, securing a remote workforce, or looking to maximize the ROI of your current software, our CIO services provide the steady hand and technical expertise needed to lead your organization forward.